Software Engineer
Company: ANZCTC: Best in ClassLocation: Bangalore
About Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role
As a L1 Support you will be part of CMS- command centre you will work in Australia Operations Banking domain on rotational shifts. You will support multiple critical C1 applications on production environment. Ability to interact with individuals at all levels and can work as a part of a team, as well as independently.
Role Type: Permanent
Role Location: Bangalore
Work Hours:7:00am - 4:00pm
What will your day look like?
Continuous Batch/jobs monitoring, Monitoring application health dashboard.
A team player and ready to work in 24*7.
Need to perform daily health checks of the C1/C2 applications which is around 50+.
Daily Batch/Jobs status reporting to customers and stakeholders.
Analysis of job failure, initial triage of incidents, need to perform available workaround for long running batches and job failures.
Follow escalation process which is in place and KB’s /Runbooks to restore the services.
Generate daily/weekly/monthly report and need to send business.
Liaising with applications team to get application issues fixes.
Need to participate in daily Scrum call- and stand-up calls.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
0-3 years of experience in SQL, Unix/Linux.
Hands on knowledge on Shell scripting or python will be advantage.
Continuous measurement of SLA Response and Resolution
Service improvements activities like, Incident’s reduction, AI and innovation for application stability.
Batch monitoring and workflow knowledge would be great.
Knowledge of Incident management and ITIL process.
Worked in application/production support
Strong communication and presentation skills
Ability to effectively communicate to all stakeholders (technical and non-technical) A team player.
Good to have skills
Hands on knowledge of application/production environment.
Good to have ITIL V4, AWS certification and Python or any other scripting skills
Incident management tool – Service now, BMC Remedy if any.
Batch Monitoring tool – Control-M, IBM-Tivoli, Autosys.
Problem solving / resolving skills.
Strong communication and writing skills.
Customer focus and good relationship management skills.
Ability to work autonomously as well as collaborate with Application support team and other team members.
So why join us? (Bengaluru GCC)
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 71126.
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