Oracle Off Campus Freshers Recruitment 2024 Hiring Freshers As Technical Support Engineer For BE/BTech/ME/MTech/MCA

IEM Daily       April 30, 2024   

Technical Support Engineer

Company: Oracle

CTC: Best in Class

Location: Bangalore

 

About Oracle: An Oracle career can span industries, roles, Countries and cultures, allowing you to flourish in new roles and innovate while blending work life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive employee benefits suite for parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
Detailed Eligibility:

Technical Support Engineer I:

• Essential Qualification: At least four years combined completed higher education and/or related work experience, including a Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.
• Preferred Qualifications:
• At least one year of experience in Application Support and SQL
• Good knowledge and hands-on Experience with Linux and SQL
• Required Skills:
• Incident Management
• Linux
• Operating Systems
• SQL (Structured Query Language)
• Technical Support
• Troubleshooting

Expectations:

• Must reside in or be willing to relocate to Bengaluru, Karnataka
• Willing to work shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
• Work by corporate and interpersonal security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any security compromises within the scope of the position.
• Strict alignment to schedules.
• Perform other responsibilities as assigned.
• Ability to remain calm and think clearly in fast-paced situations.
• Multitasks and comfortable with repetitive work.
• Proficient in English to get along with global associates.

Responsibilities:

• The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies.
• The IRC Event Management (EM) represents a subset of IRC operations crafted to minimize potential client database, system, network, and application incidents through proactive monitoring techniques and brand-new automated tools.
• As a Technical Support Engineer-I, you will provide technical support for internal tools/applications and processes.
• In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests.
• Your responsibility also includes prioritizing and leading the work queue by service level agreements, detailing investigation and issue resolution, prioritising issues to appropriate second-level resources for resolution, and investigating and diagnosing performance issues of tools/applications.
• Additionally, you will fix this by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
• Job Description:
• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while advocating for customer needs.
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and tackle for our Electronic Support Services.
• The main point of contact for customers is that you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues.
• You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and beneficial Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
• Your primary task will be to provide level-one support to customers who contact the Oracle Solution Center and maintain high customer happiness while meeting guidelines (mostly through electronic means).
• Work involves problem-solving with assistance and mentorship to understand and apply company policies and procedures.
• A technical degree or equivalent experience is helpful, i.e., a BSc in Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA.