Hexaware Off Campus Drive Hiring Freshers For Trainee-Support Position

IEM Daily       March 09, 2022   

Trainee- Infrastructure Management Support

Company: Hexaware

CTC: Rs 3 LPA

Location: Across India

 

About Company: Hexaware is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s Digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.
Eligibility Criteria for Hexaware Off Campus Drive:

• BSc (CS/IT/Electronics) & BCA-2022 Pass out
• 60% or 6 CGPA and above throughout in 10th, 12th and Graduation No Live backlogs at the time of registration
• CTC & Stipend: 3LPA & 15k for 3 months stipend amount
• Service Agreement: 2yrs – 2 Lakhs

Job Description for Hexaware Off Campus Drive

• Excellent verbal and written communication in English is must
• Should have basic knowledge on ITIL process and international Client handling over the phone and email
• Meet established service level metrics for call response, technical support and customer service
• Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
• Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
• Follow and complete IT Service desk opening and closing checklists
• Research and update knowledge base for solutions that can be used to
• provide first call or contact resolution
• Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
• Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
• Provide follow-up service to End-users to ensure that service provided by
• Help Desk has addressed their needs in a timely and efficient manner
• Candidates should be open to work in 24*7 shifts environment.
• Candidates having more than 1 year of education gap are not eligible for this drive.