Microsoft Corporation Looking To Hire for Technical Support Engineer

IEM Daily       January 09, 2022   

Technical Support Engineer

Company: Microsoft Corporation

CTC: Best in Class

Location: Bangalore

Responsibilities of the Candidate:

• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases that require escalation
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching, and mentoring

Skills and Requirements:

• Experience in SMS (System Management Server), SCCM (System Center Configuration Manager)
• Strong experience in Windows server, active directory, and manageability products
• Troubleshooting and problem-solving skills